Our Privacy Policy

Note: From 27 June 2018 this policy will be replaced by a new privacy policy

This privacy policy describes the ways that we collect, protect, utilise and store information that is personal to you. When you sign up and use the Tradevine service offered by us through our website or any other means, you accept the terms of this policy.

  1. You own Your data

    Tradevine is an online multi sales channel and back office solution for online sellers. Tradevine includes sales, purchasing, inventory and shipping features. Subject to Tradevine accessing non-identifying, aggregate User usage and trading information: the data entered, or imported on instruction by the Users of an Organisation remains the property of the Organisation and Tradevine will never use nor make available for use any of this User specific information without permission of the Organisation.

  2. You control who has access to your data

    The data entered, or imported on instruction, by the Users of an Organisation is stored securely in a database and is only accessible to the approved Users of the Organisation. The Administrator of the Organisation (Administrator) will have full control over who is invited to be a User.

    A user name and password is required in order to access an Organisation's information in Tradevine. It is the User's responsibility to keep their passwords safe. It is the Administrator's responsibility to ensure that any Users that are invited to use the Organisation's account have permission to view the Organisation's information stored in the Tradevine account.

    Tradevine, Tradevine's staff and Tradevine's partners do not have access to the User's passwords and cannot access the Organisation's account or data via normal log on methods without receiving an invitation from the Administrator.

  3. Tradevine monitors usage

    Tradevine may access non-identifying and aggregated usage information that may include the number of Users of our service for the purposes of monitoring use and server and software performance, as well as for other internal purposes of Tradevine.

    Tradevine reserves the right to publish anonymous aggregate trading and aggregate financial data and freely use and publish such aggregate data that may be inputted into the system which may include aggregate product and price data.

    Providing User transactions do not potentially breach our Terms of Use, Tradevine will never access the details of any individual financial transaction entered and stored in the Tradevine system and will never access system usage history for a specific identifiable user, except where granted permission by the User to assist with resolution of a system issue or error.

  4. Our data is sent securely across the internet

    Tradevine Servers have security certificates so all data transferred between the Users of an Organisation and the Tradevine Servers is encrypted. However, the internet is not in itself a secure environment. Users should only enter, or instruct the importation of, data to the database within a secure environment. This means that the User's browser must support the encryption security used in connection with the Tradevine Servers.

    Tradevine stores your Data in the location Tradevine considers will give the Organisation and its Users most efficient access from wherever in the World they may be. Access and storage controls via the Software and the Website are however administered by Tradevine in New Zealand as the holder of that Data (Tradevine's address and contact details are at www.tradevine.com/contact-us.html).

    Where an Organisation or User accesses or inputs Data from somewhere other than the country where the Data is stored or to be stored, the Organisation and the User consent to that Data being transferred from one country to the other (including via any intermediate country) as a function of transmission across the internet.

  5. Tradevine will give you access to your data at any time

    Providing You are a subscriber (paying for) the Tradevine service; on request, Tradevine will provide the Administrator with a full export of the Organisation's data in a common file format determined by Tradevine. The Organisation's data may be permanently deleted by Tradevine 90 days after the Organisation stops paying to use Tradevine, or at the Administrator's request, or if the account is cancelled by the User or if the data is associated with the free trial period offered by Tradevine.

  6. Your browser stores no information that will identify you

    Tradevine utilises "cookies" and other technical measures which enable us to monitor traffic patterns and to serve you more efficiently if you revisit our public website. A cookie does not identify you personally or contain any other sensitive information about the User, but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. The Tradevine application service utilises cookies for authentication and cookies will need to be enabled to use the application.

    Tradevine will never sell or otherwise provide your personal information to any third party, or make any other use of your personal information for any purpose which is not incidental to the normal use of the Tradevine web site and services.

  7. This website uses Google Analytics

    This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text ?les placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

    » Read more about Google's privacy policy.

    » Learn how to opt out of Google Analytics.

  8. This website uses Google AdWords

    This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example signing up for a trial of the Tradevine product. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to the Tradevine website. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy.

    You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

  9. You can opt-out of any email communications

    Tradevine sends billing information, product information, service updates and regular customer newsletters to registered Users via email. Where appropriate email communication will contain clear and obvious instructions describing how the User can opt to be removed from the mailing list. Tradevine will immediately remove any User upon request.

  10. You are responsible for checking the privacy policy of any third-party websites we link to

    The Tradevine website may contain links to third-party websites. Tradevine takes no responsibility for the privacy practices or content of these websites.

  11. This policy may be updated from time to time

    Tradevine reserves the right to change this policy at any time and any amended policy will be posted on this website and be effective from the time we post it.

  12. Please read our Terms of Use

    All use of software available on this website is subject to Tradevine's Terms of use. In the event of a conflict or disagreement between this Privacy Policy and the Terms of Use, the Terms of use will prevail.

  13. Version history of this page

    1. Version 1: Last modified 1 November 2011.
    2. Version 2 (current): Last modified 30 May 2012.